Last updated: May 19, 2026
You have the right to request deletion of your personal data from the Oplify platform at any time. This page explains what data we hold, what gets deleted, what may need to be retained for legal reasons, and how to submit your request.
Oplify is built on the official Meta WhatsApp Business API. Data transmitted through Meta's infrastructure may also be subject to Meta's own retention and deletion policies.
To request data deletion, email us at contact@oplify.in with the subject line Data Deletion Request and your registered email address or phone number. We will process your request within 30 days.
When you use the Oplify WhatsApp Business API platform, we may store the following categories of data associated with your account:
Name, email address, phone number, company name, and GST number.
WABA identifiers, registered phone numbers, message templates, and contact lists uploaded to the platform.
WhatsApp messages sent and received through the platform, including content, timestamps, and delivery status.
Log data, IP addresses, and actions taken within the platform.
Subscription history and payment records. We do not store card or bank details.
Follow these steps so we can verify your identity and process your deletion request securely.
Send an email to contact@oplify.in with the subject line Data Deletion Request.
Provide your registered email address or WhatsApp number so we can locate your account. You may also include your company name.
We will verify your identity and confirm the deletion scope within 7 business days, then complete the deletion within 30 days of your request.
We will send you a confirmation email once your data has been deleted from our systems.
Upon a verified deletion request, we will delete or anonymize your personal data as follows:
| Data Category | Action | Reason |
|---|---|---|
| Account information | Deleted | No longer required after account closure |
| WhatsApp Business data | Deleted | Removed from the Oplify platform and relevant connected systems where applicable |
| Message data | Deleted | Purged from platform storage |
| Usage logs | Anonymized | Retained in anonymized form for security and analytics |
| Billing records | Retained for 7 years | Required under Indian GST Act and tax law |
Note: Data transmitted through Meta's WhatsApp Business API infrastructure is subject to Meta's own data retention policies. Where required, we will initiate appropriate removal requests on your behalf.
If you connected your Facebook or WhatsApp Business account to Oplify through Meta's Embedded Signup, you may also remove that connection directly through Meta.
Under India's Digital Personal Data Protection Act, 2023, you have the right to access, correct, and erase your personal data. You also have the right to lodge a grievance with us if you believe your data has been processed unlawfully. We will respond to all valid requests within 30 days.
For data deletion requests or any privacy-related questions, reach out to us directly.
Phone
+91 880 60 47133Address
Ganga Trueno Business Park, Viman Nagar, Pune 411014
Response Time
Within 30 days